Customer Terms of Use


Introduction

These Customer Terms and Conditions (this "Agreement") apply to all users ("you" or "Customer") who access and/or use the platform for on-line advice and professional consulting services ("Expert Platform") available at www.askanexpert.expert (each a "Site" and collectively the "Sites"). This Site is owned and/or operated by The HORD Limited. ("Site Provider"). This Agreement applies with respect to a Customer's access and/or use of the Expert Platform regardless of where such Expert Platform is made available.

In addition to the Sites, the Expert Platform, or a portion thereof, may also be made available via third party websites. If you have accessed the Expert Platform, or any portion thereof, via a website operated, managed, maintained or controlled by a third party, your use of such website may be subject to terms and conditions imposed by such third party. Site Provider is not responsible or liable for any terms, conditions, policies, acts or omissions of any such third parties.

YOU AGREE THAT BY USING THE EXPERT PLATFORM YOU ARE AT LEAST 16 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT. This Agreement sets forth and contains the terms and conditions between you and Site Provider. By using any portion of any Site you agree to be bound by this Agreement. You should, therefore, read this Agreement carefully. IF YOU DO NOT AGREE TO BE BOUND BY ANY TERM OF THIS AGREEMENT, DO NOT CONTINUE TO USE ANY PORTION OF ANY SITE. In such case you will not be able to register as a Customer or otherwise use the Expert Platform.

Site Provider may modify this Agreement or any part hereof at any time as may be required for the provisions of services on the Sites and for other legitimate business purposes. Site Provider will use commercially reasonable efforts to inform you of any material changes to this Agreement. However, Customer is encouraged to check the terms of this Agreement frequently. By using the Expert Platform or a Site (including maintaining your account) after any modifications to this Agreement have been made, Customer agrees to be bound by such modified Agreement.

The Expert Platform and Content Made Available via the Ask an Expert Platform

The Expert Platform allows Customers to locate an Expert and ask questions or request advice and/or services directly from such Expert via live chat. Site Provider, via the Expert Platform, enables a Customer to negotiate and communicate directly with the Expert and pay for the services purchased by the Customer from such Expert (each a "Transaction"). Each Customer is solely responsible for every Transaction occurring under his or her account.

Customer acknowledges and agrees that Experts are neither employees nor agents nor representatives of Site Provider, and Site Provider assumes no responsibility for any act or omission of any such Expert.

As further described in this Agreement, Site Provider makes no representation or warranty whatsoever as to

  • the accuracy or availability of the Expert Platform or the Sites,
  • the willingness or ability of any Expert to give advice,
  • whether the Customer shall find an Expert's advice relevant, useful, accurate or satisfactory,
  • whether the advice of the Expert will be responsive or relevant to the Customer's question, or
  • whether the Expert's advice will otherwise be suitable to the Customer's needs. Site Provider takes no responsibility for verifying the skills, degrees, qualifications, credentials or background of any Experts. It is strongly recommended that the Customer independently verify the skills, degrees, qualifications, credentials and background of each Expert from whom he or she receives or contemplates to receive advice or services.

The Expert Platform and Sites may contain financial information provided by third parties. Such content is provided for informational purposes only and is not intended, and should not be used, for trade or investment purposes. Furthermore, the Expert Platform and Sites may include bulletin boards which allow Customers to post questions to Experts regarding various topics and allow Experts to volunteer answers to such questions. AS NOTED IN THIS AGREEMENT, SITE PROVIDER DOES NOT WARRANT THE VALIDITY, ACCURACY, OR AVAILABILITY OF ANY CONTENT OR EXPERT ADVICE PROVIDED AND SITE PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY CUSTOMER DUE TO RELIANCE ON ANY SUCH INFORMATION OR ADVICE.

Information furnished by Experts is intended for general information purposes or entertainment purposes only. Any consultation with an Expert via the Expert Platform cannot and does not replace a meeting with a professional. Customer is encouraged to verify the information furnished by Experts. Any reliance on such information is done at the Customer's full and sole risk and liability.

Additional Terms Related To Interactions With Medical Professionals, Mental Health Professionals, Attorneys And Other Experts In Fields Requiring Licensure And/Or Certification

This section contains terms that are in addition to (and not in lieu of) any other terms appearing in this Agreement. If a Customer chooses to interact on or through the Expert Platform with any medical professional, mental health professional, physician, attorney or other Expert in a field requiring licensure and/or certification, the Customer relationship (as with all other Experts) is strictly with the Expert. Site Provider is not involved in any way with the substance of that relationship or the advice or information given therein, and Site Provider does not validate the information or advice provided to you by such Expert. The advice or information provided by medical professionals, mental health professionals and physicians is provided for informational purposes only and cannot be considered a substitute for a face-to-face physical examination of the Customer by a doctor or other health professional. Customers should not rely on or make health decisions based on advice provided by any Expert on the Expert Platform. Site Provider strongly recommends that a Customer seeking medical or mental health advice make an appointment for an examination in person with a qualified professional. The advice or information provided by attorneys and other Experts in fields requiring licensure and/or certification is provided for informational purposes only and cannot be considered a substitute for an in-person meeting.

Site Provider does not review, endorse, recommend, verify or evaluate, or otherwise provide any warranty or guarantee with respect to, any mental health professional, medical professional, physician, attorney or other professional or Expert on the site. Customer understands that it is his or her responsibility to check the certification and/or licensing of the medical professional, mental health professional, physician, attorney or other professional Expert with the applicable state licensing board or authorities in the Expert's state or country.

Customer understands and agrees that, although a mental or medical health professional, physician, attorney or other professional Expert may have been accessed through Expert Platform or a Site, Site Provider cannot predict or assess the competence of, or appropriateness for Customer's needs, of the professional or other Expert. Customer also acknowledges and agrees that Customer takes full responsibility for the decision to access a medical professional, mental health professional, physician, attorney or other Expert through the Site and to continue to interact with the medical professional, mental health professional, physician, attorney or other Expert, and that the role of Site Provider is strictly limited to providing access to such professionals and other Experts for Customer's consideration.

Customer hereby releases and agrees to hold harmless Site Provider and its affiliated companies and the directors, officers, employees, agents, successors, advisors, consultants and assigns of any of the foregoing from any and all causes of action and claims of any nature resulting from any act, omission, opinion, response, advice, suggestion, information and/or service of any medical professional, mental health professional, physician or attorney, or any other Expert in a field requiring licensure and/or certification, who may be accessed through the Expert Platform or any Site. IF YOU ARE THINKING ABOUT SUICIDE, IF YOU FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS OR IF YOU OTHERWISE HAVE ANY MEDICAL EMERGENCY, PLEASE IMMEDIATELY NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES IN YOUR AREA.

Additional Terms Related To Interactions With Experts In The Spirituality & Religion, Home & Leisure, Social Media, Sports And Other Entertainment-Related Fields

This section contains terms that are in addition to (and not in lieu of) any other terms appearing in this Agreement.

If a Customer chooses to interact with any Expert in the Spirituality & Religion, Home & Leisure, Social Media, Fantasy Sports or other entertainment-related fields, the Customer relationship (as with all other Experts) is strictly with the Expert. Any opinion, response, advice, suggestion, prediction, information and/or other service provided by any such Expert is provided for informational purposes only.

Customer hereby releases and agrees to hold harmless Site Provider, its directors, officers, employees, agents, successors, advisors, consultants, and assigns from any and all causes of action and claims of any nature resulting from any act, omission, opinion, response, advice, suggestion, prediction, information and/or service of any Expert in the Spirituality & Religion, Home and Leisure, Social Media, Sports or other entertainment-related fields.

IF YOU ARE THINKING ABOUT SUICIDE, IF YOU FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS OR IF YOU OTHERWISE HAVE ANY MEDICAL EMERGENCY, PLEASE IMMEDIATELY NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES IN YOUR AREA. IN THE UNITED STATES, PLEASE DIAL 911.

Disclaimer of Warranty

Site Provider does not review, endorse, recommend, verify, evaluate, warrant or guarantee the qualifications, expertise, claims or background of any Expert or any opinion, response, advice, prediction, recommendation, information or other service provided by any Expert. Nothing contained in this Agreement, on the Expert Platform, on any Site, on any third party site or provided otherwise shall be considered as a referral, endorsement, recommendation, verification, warranty or guarantee with respect to

  • any Expert;
  • the Expert Platform;
  • any opinion, response, advice, prediction, recommendation, information or other service provided by any Expert or otherwise made available on the Expert Platform; or
  • the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any content or anything otherwise said or written by any Expert, including any biographical information, qualifications, or other information spoken by any Expert or contained in or made available on the Expert Platform, any Site, any blog or any other forum.

CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SITES AND EXPERT PLATFORM ARE PROVIDED "AS IS", AND THEREFORE CUSTOMER WILL NOT HAVE ANY CLAIM OR DEMAND AGAINST SITE PROVIDER, ITS AFFILIATES, OR ANY OF THE FOREGOING'S OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES OR AGENTS WITH RESPECT TO ANY SITE, THE EXPERT PLATFORM OR ANY EXPERT. THE USE OF A SITE AND THE EXPERT PLATFORM IS AT THE CUSTOMER'S SOLE RISK. TO THE FULLEST EXTENT OF THE LAW, SITE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY.

Site Provider expressly disclaims all representations and warranties related to information posted or transmitted by Experts. If a Customer decides to rely on information provided by an Expert, Customer must exercise a high level of care. The Customer shall not have any claim or demand against Site Provider, its affiliates, and/or any of the foregoing's officers, directors, shareholders, employees, sub-contractors and/or agents with respect to any service or advice Customer receives, uses and/or relies on. Site Provider will not be deemed the provider of any Expert's services or other information acquired through the Expert Platform or the sites. The purchase of the services of any Expert is entirely at the Customer's sole risk.

Site Provider does not assume, and will not be liable for:

  • the accuracy or availability of any site or the Expert Platform; or
  • any damages or injury arising from or related to any Site, the Expert Platform and/or any opinion, response, advice, prediction, recommendation, information and/or other service provided or not provided by any Expert.

Additional Disclaimers

Site Provider will not be liable for enforcing any agreement that was made between an Expert and a Customer, including a Customer fee agreement. Customer will be solely responsible for any agreement made with an Expert. In the event of a dispute regarding any Transaction conducted via the Expert Platform or a Site, the Customer hereby relieves Site Provider, its affiliates, their respective officers, directors, shareholders, employees, sub-contractors and agents from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorneys' fees, which Customer may have against one or more of the above.

Limitation of Liability

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT SITE PROVIDER, ITS AFFILIATES, AND ANY OF THE FOREGOING'S OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS SHALL NOT BE LIABLE TO ANY CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE). CUSTOMER FURTHER EXPRESSLY UNDERSTANDS AND AGREES THAT:

  • SITE PROVIDER, ITS AFFILIATES AND THE FOREGOING'S OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS' AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE SITES WILL NOT EXCEED THE LESSER OF THE TOTAL AMOUNT OF MONEY PAID BY CUSTOMER TO EXPERTS THROUGH THE APPLICABLE SITE IN THE ONE MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE AND NGN10, 000; AND
  • SITE PROVIDER DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION BROUGHT BY AN EXPERT IN CONNECTION WITH PAYMENT FOR SERVICES BY THE CUSTOMER AND CUSTOMER AGREES TO INDEMNIFY, DEFEND AND HOLD SITE PROVIDER HARMLESS IN CONNECTION WITH ANY SUCH CLAIM. THE FOREGOING LIMITATIONS AND EXCLUSIONS WILL APPLY REGARDLESS OF WHETHER THE CAUSE OF ACTION ARISES IN CONTRACT, IN TORT OR OTHERWISE AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OR NEGLIGENCE.

In the event applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law, and the maximum liability to Site Provider will be capped at NGN1000. This section (limitation of liability) shall survive termination or expiration of this Agreement.

Customer Affirmation, Conduct and Use

By submitting the Customer registration form, you, the Customer, represent, warrant and agree to the following:

  • You are at least 16 years of age or a legally organized entity, and that you are authorized to submit a Customer registration, or that you are authorized to represent the person who is submitting a Customer registration, and that you are authorized to sign the Customer registration form on behalf of yourself or on behalf of the person that you represent and bind him or her.

  • The information furnished by you in the registration form is accurate, true, current and complete, and you will maintain and update such information during the term of this Agreement so that it will remain accurate, true, current and complete.

  • You are solely and fully liable for all conduct, postings and transmissions that are made under your user name and password.

  • You are solely responsible for verifying the Expert's identity, qualifications, credentials, biographic information, licenses held and other information.

  • Site Provider is not involved in any transactions between you and any Expert.

  • Site Provider takes no responsibility for verifying the identity, qualifications, credentials, biographic information, licensure, and/or any other information regarding any of the Experts.

  • Site Provider does not control the quality, relevance or accuracy of any advice provided by an Expert, and Site Provider does not determine whether any Expert is qualified to provide any specific advice, whether an Expert is categorized correctly or in the most appropriate category to provide the advice sought by a Customer, or whether any postings on the Expert Platform or a Site or any transmissions through the foregoing by a Customer or an Expert is accurate, correct, relevant or appropriate.

  • You hereby grant Site Provider an unlimited, irrevocable, royalty-free license to use, reproduce, edit, copy, transmit, distribute, publicly display, publicly perform, create derivative works based on, on a world-wide basis, any information or content that you post, transmit, deliver or receive via the Expert Platform, a Site or otherwise from or to an Expert.

  • All interactions between you and an Expert will be billed through the Expert Platform regardless if the interaction is online or offline. You agree to abide by the pricing terms agreed upon with an Expert while using the Sites and to pay to Site Provider all fees for services rendered to you by Experts.

  • Customer will not take any actions that may undermine, disrupt or manipulate the integrity of the Customer feedback (rating) system on any Site. Currently only ratings for paid sessions of NGN100 and more will count towards the Expert's public ratings and rating average. Site Provider may change the above-mentioned minimum session fee for ratings at any time and without warning, and even remove old ratings posted for paid sessions with a fee lower than any newly set minimum fee. Site Provider also reserves the right to exclude without explanation any rating that we think may compromise the integrity of the Customer feedback system.

  • Customer will not interfere with or disrupt, or attempt to interfere with or disrupt, any Site Provider servers, networks or equipment connected to a Site.

  • Customer will not transmit, upload, email, post or otherwise make available through the Service or any Site: (A) any "junk mail", "spam", or any other types of unsolicited email or bulletin board postings; or (B) any unlawful, harassing, libelous, privacy invading, abusive, threatening, defamatory, vulgar, obscene, racist, harmful, or otherwise objectionable material of any kind.

  • Customer will not disobey or breach this Agreement or any other applicable agreements or instructions conveyed by Site Provider.

  • Customer will not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code.

  • Customer will not transmit, upload, email, post or otherwise make available: (A) any information or material that infringes upon a third party right, especially intellectual property rights; (B) any third party advertisements, including banner exchange services; (C) any software viruses, Trojan horses, worms or any other malicious application or code; or (D) any information or material which may constitute or encourage conduct that is a criminal offense or civil wrong or otherwise violates any applicable law.

  • Site Provider enables the transfer of files between Customers and Experts. When opening such file attachments received from Experts it is the Customer's responsibility to scan them with an anti-virus software application prior to opening them.

  • Customer will not impersonate any person or entity, or make any false statement regarding his or her employment, agency or affiliation with any person or entity.

  • Customer will not stalk, threaten or harass any Expert or Customer or infringe upon or attempt to infringe upon their privacy.

  • Site Provider may elect, but is not required, to review the Customer's personal profile and amend any typing or spelling errors. Site Provider does not examine the validity or accuracy of the details in the Customer's personal profile or in any of the Customer's postings or transmissions. Without derogating from the above or any other term of this Agreement, Site Provider may, in its absolute discretion, refuse to post, transmit or remove any content uploaded by the Customer and/or remove any content violating this Agreement. The Customer will bear all the risks associated with the uploading and transmitting of material while utilizing a Site and/or Site Provider's services, including reliance on its accuracy, reliability or legality.

Fees and Payment

Customer shall ensure that all mobile network Connection and payment information presented by Customer is accurate and correct and kept updated at all times and that Customer is fully authorized to use such mobile network Connection and payment information for purposes of paying for services made available via the Expert Platform. Customer is solely responsible for paying all fees incurred for the use of the Expert Platform, including each Transaction under the Customer's account. Customer shall also be responsible to reimburse Site Provider for any expenses incurred by Site Provider to collect fees, including but not limited to any fees resulting from incorrect mobile network information or fees incurred under a Customer's account disputed in violation of this Agreement.

Site Provider will use reasonable efforts to process the payments due from the Customer according to the terms agreed upon between Customer and an Expert within seven (7) working days from the execution date of each transaction. Due to credit card and debit card payment processes, there may be a delay in processing charges. Charges incurred over a several day period may be consolidated and charged as a single charge to the Customer's credit card or debit card. As a result, it is recommended that Customers keep track of their own usage.

Customer is obligated to report to Site Provider in cases when he or she was billed directly by an Expert (i.e. not through Site Provider). Such report should include a description of the service that was rendered by the Expert and the price charged. Time charges to Customers are based on increments of 10 minutes as measured on Site Provider's servers. Charges to Customers are rounded up so that any part of 10 minutes is considered a full 10 minutes of time charges. Site Provider's billing system is not fault-free; therefore Site Provider shall not be liable for any problems, miscalculations or malfunctions in processing the payments owed by the Customer. If the Customer thinks that a mistake has occurred he or she may submit his or her complaint at ask us contact page.

While Customers are solely responsible and liable for all uses of the Expert Platform (including, but not limited to, the selection of Experts, communications with Experts and fee arrangements with Experts), and while Customers assume the risk that any communications with an Expert may or may not address a Customer's questions or otherwise be satisfactory, relevant or acceptable to the Customer, in certain limited circumstances Site Provider may elect to refund a payment made by a Customer for a communication session with an Expert.

Refer-a-Friend Program

In the event the Site is running a Refer-a-Friend Program and you participate in such Refer-a-Friend Program, you are subject to the terms and conditions related to such program.

User Name and Password

When you, the Customer, create and open an account with Site Provider, you will be asked to provide a mobile network operator MSISDN (mobile number), user name, email ID and password. You are entirely responsible for maintaining the confidentiality of your details and any other security information related to your account. You will be fully responsible for all activities that occur under your account, user name and/or password. You may not use the account, username or password of someone else at any time. You will immediately notify Site Provider of any unauthorized use of Customer's password, user name, e-mail, or any other breach of security. Site Provider encourages Customer to change their password at least once a month. Site Provider will not be liable for any loss that you incur as a result of someone else using your account or your password, either with or without your knowledge. Site Provider will hold you liable and responsible for any losses incurred by Site Provider due to someone else's use of your account or password.

Links

The Sites may contain links or other content related to web sites, products and/or services offered by third parties. Site Provider has no control over any such links, content, web sites, products or services or any information provided or transmitted via such links, web sites, products or services, or otherwise provided by any such third party. The Customer acknowledges and agrees that Site Provider is not responsible for the availability of such third party links, content, web sites, products or services and will not be responsible or liable for any content, advertising, products or other materials contained therein or the business practices or privacy practices related thereto. The Customer warrants and agrees that Site Provider will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such link, web site, content, product and/or service. Site Provider encourages the Customer to, at a minimum, be aware when he or she leaves a Site and to review the privacy practices related to third party sites.

Advertisements

Site Provider may include on the Sites advertisements on its own behalf or paid advertisements on behalf of third parties. By clicking on the advertisements, the Customer may be redirected to a web site of the advertiser or receive other messages, information or offers from the advertiser. The Customer acknowledges and agrees that Site Provider is not liable or responsible for the content, products or services of such advertisers or the web sites, links, information, messages, offers or privacy practices of such advertisers. The Customer is wholly liable for all communications and transactions with advertisers.

Modifications and Termination of Services

Site Provider reserves the right to modify or discontinue, temporarily or permanently, any service in or on the Sites, with or without notice to Customer. Customer agrees that Site Provider shall not be liable to Customer or to any third party for any modification or discontinuance of any service offered by Site Provider, or for any losses or damages that may result to Customer or any third party from such discontinuation or interruption of service.

Site Provider's services depend on various factors such as software, hardware and communications networks of Site Provider, its contractors and suppliers. Site Provider does not guarantee that Site Provider's service will be uninterrupted or that it will be timely, secure or error-free. Site Provider, in its sole discretion and for any reason, may terminate Customer's participation in the services and refuse any and all current or future use by Customer of the Sites.

Site Provider Intellectual Property

The Sites contain copyrighted material, trade secrets and proprietary information owned by Site Provider or its licensors. This Agreement does not grant to the Customer any rights to patents, copyrights, trade secrets, trade names, trademarks (whether registered or unregistered), domain names or any other rights, functions or licenses in respect of the Sites or any material or information appearing on the Sites or any services offered by Site Provider. The Customer may not create any derivative work or technology based upon any trade secret, intellectual property, confidential or proprietary information of Site Provider or its licensors. Furthermore, the Customer may not sub-license, assign, transfer, sell or make any other commercial use of his or her Customership in the Sites. The Customer may not adapt or use any trademark, service mark, trade name, logo or domain name similar to or likely to be confused with those of Site Provider or its licensors, or take any other action that infringes upon or impairs Site Provider's trademark or other intellectual property rights.

Site Provider or its suppliers are the sole owners of all intellectual property, and in particular the copyright, trademarks, database and patents, in the Sites and in any software, application, graphics, text and other materials used therein, including the organization and selection of the materials contained therein. In addition, except as otherwise expressly set forth or provided in this Agreement, Site Provider or its suppliers shall retain all ownership rights in and to all content displayed on the Sites, including copies of data transferred or received by Customer through the Sites. This section shall survive expiration or termination of this Agreement.

Privacy

By registering as a Customer and agreeing to the terms and conditions of this Agreement, you are also agreeing to the terms of Site Provider's Privacy Policy available on the site www.askanexpert.expert.

Permitted and Required Disclosures

Site Provider may disclose Customer information including, but not limited to, personal information, transcripts, surveys, and recordings, if Site Provider reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority, (ii) would potentially mitigate Site Provider's liability in an actual or potential lawsuit, (iii) is necessary or appropriate to protect Site Provider's rights or property, or the rights or property of any person or entity, (iv) is necessary to enforce this Agreement (including, but not limited to ensuring payment of fees by Customers), or (v) is required or necessary to deter illegal behavior (including, but not limited to, fraud).

Copyright Policy

Site Provider respects the intellectual property of others, and we ask our users to do the same. Site Provider may, in appropriate circumstances and at its discretion, terminate the account or access of users who infringe the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Site Provider's Copyright Agent the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed, including the URL (web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

  • A description of where the material that you claim is infringing is located on the Site, including the URL;

  • your address, telephone number, and email address;

  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Site Provider's Copyright Agent for Notice of claims of copyright infringement can be reached as follows: By mail: Copyright Agent Brooks Solicitors. Legal Department 236A Muri Okunola Street Victoria Island, Lagos By email: askus@askanexpert.expert

Limited License

Site Provider grants Customer a limited, nonexclusive, revocable right to use the Sites provided that Customer does not copy, modify, create a derivative work of, reverse engineer or otherwise attempt to discover any source code thereof, and provided further that you remain fully compliant with all terms and conditions of this Agreement and all other policies referenced herein or otherwise made available on the Sites.

Indemnification

Customer shall defend, indemnify and hold Site Provider, its affiliates and its and their officers, directors, employees, consultants, representatives and agents (collectively, the "Indemnified Parties") harmless from any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against an Indemnified Party related to:

  • any breach of any representation, warranty, covenant or agreement made or to be performed by Customer according to this Agreement;
  • Customer's refusal to pay for services provided by any Expert;
  • any content Customer submits, posts or transmits through a Site and/or the Expert Platform or otherwise provided by Customer;
  • Customer's use of any Site and/or the Expert Platform; and
  • Customer's participation in the Refer-a-Friend program. This section shall survive expiration or termination of this Agreement.

Notice

Site Provider may provide notices or other communications to you regarding changes to this Agreement and/or changes to any aspect of the Expert Platform or Sites, by email to the email address that we have on record, by regular mail or by posting on the Site and/or the Expert Platform. The date of receipt shall be deemed the date on which such notice is given. Notices sent to Site Provider must be delivered via express delivery or regular mail to: The HORD Limited C/O Brooks Solicitors Attn: Legal Department 236A Muri Okunola Street Victoria Island, Lagos

No Assignment

You shall not assign your rights or obligations pursuant to this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior, written consent of Site Provider. Any purported assignment without the prior written approval of Site Provider will be null and void and of no force or effect.

Miscellaneous

Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound. This Agreement shall be interpreted only in accordance with the laws of Federal Republic of Nigeria (excluding any rules governing choice of laws), and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in Nigeria. This Agreement will be binding and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto. This Agreement (and the policies referenced herein and incorporated by reference) constitutes the entire agreement between Site Provider and Customer with respect to the subject matter hereof, and Customer has not relied upon any promises or representations by Site Provider with respect to the subject matter except as set forth herein. Persons and entities who live in a territory that is prohibited by law, regulation, treaty or administrative act from entering into trade relations with the Nigeria are not permitted to use or access the Expert Platform or the Sites.

No amendment to this Agreement will be effective unless made in writing. The paragraph headings herein are solely for the sake of convenience and will not be applied in the interpretation hereof. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.

Last Updated: 1st October 2017